Enjoy Fast Internet
with Choices

Wisconsin Counties: Racine, Kenosha, Walworth

Illinois Counties: Lake, McHenry, Boone, Dekalb, Kane, Dupage, and Cook

Needs vary depending on how you use your connection. We recommend 10Mbps of download speed for each active person using our service. To simplify without the technical details, this will let each person simultaneously stream a Netflix HD or similar video stream at the same time. For example, we would recommend a family of four to subscribe to at least a 40Mbps connection.

Note: 4k video streaming typically requires at least 25Mbps per video stream.

All of e-vergent’s plans have true unmetered, unlimited data that doesn’t slow down or limit you like some competitors’ networks do when you use them too much. Our service is wireless, NOT satellite. It performs at a much higher level than satellite and from a usability standpoint performs much like a wired connection. e-vergent’s network supports things like social media and website browsing as well as real time applications that have little tolerance for delay or latency (such as VPN, work from home, remote learning, video conferencing, Voice over IP, online gaming, etc).

You can learn more about this on our about us page, but in short we take the quality of our network, excellence in customer service and your overall customer care experience very seriously. Through our partnerships in local data centers in Milwaukee and Chicago we have established connectivity to the major streaming services and content providers such as Netflix, Youtube, Facebook, Dropbox, AWS, Azure and many others. This means there is local oversight into the connectivity between these major destinations vs relying on the general internet to keep these pipes congestion free. e-vergent expects to actually deliver our service plan speeds even at peak usage times. We’re also proud to have local employees who care about providing awesome service to the neighborhoods they represent.

e-vergent makes a significant investment when we commit to our vendors and employees to provide a high level of service to our valued customers. In order to deliver the high-level services that we promise, we ask that you stick with us for a period of time that makes sense. If for some reason we’re not delivering the service speed or reliability that you expect (ie: tree growth or other obstacle), we welcome you to call our technical support team. They’ll be happy to help diagnose the issue and resolve it with a service call (if necessary) or by upgrading the network. The vast majority of the time we can resolve issues quickly, but in the unlikely event where we can’t provide you the agreed upon level of service we’ll allow early termination of your contract, without penalty.

We encourage people to read through our reviews on Google and Facebook. You will find that we are exceptionally good at what we do, and our customer care is exemplary. e-vergent values our customers and does everything we can to keep our promises and deliver great service.

A radio is typically mounted on your roof, similar in concept to what you’d see with a satellite tv installation. The way our service performs is much better than satellite, but the physical footprint is very similar. The device on the roof is connected to a CAT5 wire which runs into the house and is connected to your WiFi router. Installations are usually scheduled for two hour blocks of time starting at 9AM, 12:30PM or 2PM Monday through Friday. No appointment slots are available on Saturday or Sunday. Someone over the age of 18 is required to be present for the duration of the installation.

Fixed wireless requires a clear unobstructed view of our tower from your location. In some cases, usually due to trees, we cannot see one of our towers from the rooftop. However, we CAN see one from somewhere else on the property. In that case we can set a post in the yard to mount the radio where it has a clear view of the tower. This location can be up to 300’ from the WIFI router. We use a burial grade CAT5 wire that can be trenched by you, or by us for an additional fee. The use of a pole mount is 100% your decision. If you choose this or another alternative installation an e-vergent technician will be able to talk you through all the unique aspects of the situation. Alternative installations such as pole mounts are the minority, but our experienced team is very comfortable with using these methods where needed.

We include a managed WiFi router with all service plans. Most customers who have very few wired devices, demand WiFi to work exceptionally well and cannot distinguish between Internet issues and WiFi issues. We solve this by supplying a high quality, fully supported WiFi router. Quality WiFi connectivity is important and is enhanced with our robust router. In some cases larger homes may require additional, integrated mesh units. For a nominal monthly fee, we can provide ubiquitous WiFi coverage inside even the largest homes. During the installation our technicians will take signal strength readings to make sure you have adequate WiFi coverage in your home. The faster the service is, the better your WiFi signal strength for each device needs to be. e-vergent feels there is more to a quality experience than dropping a single router in an arbitrary location in your home and moving on.

The e-vergent experience is an application that runs on the e-vergent managed router. For a small monthly fee you can access this app from any smart device. It provides three main things:  prioritization of devices of your choosing, a security component that adds firewall-like features to protect your devices from threats, and application-level & parental controls where you can set restrictions or time limitations on specific applications or devices. This service option has proven to be very popular with those who work from home or have security concerns for their school-age children.