e-vergent Business VoIP…Spectacular Next-Generation Voice For Today’s Fluid Business Climate

Introducing VoIP…cloud-based technology that leverages your business internet service to provide a more robust, cost-effective communication solution. VoIP has brought about incredible feature upgrades, unprecedented convenience and easy set up capabilities to businesses like yours seeking an efficiency-driven edge on their competitors.

Effectively Manage Change

e-vergent’s business VoIP package provides virtual access that allows you to control how your voice capabilities adapt to an ever-changing world. Contrary to the traditional landline, VoIP uses bits of data that can be read by other internet-based communication systems. This gives you a flexible platform that doesn’t rely on location or hardware to access your calls. Working remotely? No problem. All you have to do is connect to a network, login, and you can forward calls to multiple devices, receive voicemail messages via email and seamlessly transition calls and messages to team members when you’re unavailable.

Minimize Risk And Control Your Costs

VoIP eliminates surprise billing. e-vergent’s low fixed monthly fee includes unlimited local and long distance calling, phone/hardware upgrades and no costly maintenance agreements. VoIP also offers scalability and true redundancy. Once set up, growing into new technological advances and establishing additional deployments will be a trouble-free process. You’ll be able to perform future functions that don’t even exist yet today, quickly add voice capabilities to a new location and protect or reroute data in the case of a disaster. VoIP is the epitome of “low risk, high reward”.

Improve Productivity And Give Your Business A Competitive Advantage

VoIP employs modern technology to do more with less. You can customize a flexible communication plan that accounts for fluctuation in demand. Make company wide or employee specific changes from one central hub. Bolster your brand with polished professionalism stemming from a more efficient workflow. When your team can focus their resources toward strategizing and performing actual business functions, you’ll increase your ability to boost your bottom line.

Traditional Phone Features:

• Unlimited Calling US, Canada & Mexico
• Caller ID Number and Name
• Temporary Caller ID Block (*67)
• Permanent Caller ID Block
• Call Waiting + Caller ID
• 911 Emergency Calling (Nomadic)
• Call Transfer
  – Courtesy transfer
  – Blind transfer
• Distinctive Ringing
• Return Call (*69)
• Three-Way Calling
• Do Not Disturb

Management Controls:

• Web Interface Management
• Detail & Summary Phone Usage Reports
• Remote handset provisioning
• Granular User Permissions
• Operator Panels

Voicemail:

• Voicemail with notification to Email or Mobile
• Remote Voicemail Access

Answering:

• Auto-Attendant
• Automated Custom Tree
• Fully Customizable Greetings
• Selective Call Forwarding to Follow Me Feature
• Follow Me Services
• Call Parking
• Intercom Paging
• DID Support
• Receptionists Operator Panels
• Busy Line Feature (BLF)
• Pattern-Based Call Blocking
• Remote Call Pickup

Call Routing:

• Advancecd Follow Me Service
• Pattern-Based Routing
• Call Forwarding
• Internal/External Transfer
• Hunt Group Support

Call Center*:

• Call Prioritization
• Skill Level Based Routing
• Agent Control of Status
• Call Monitoring, Barge, Whisper
• On Hold Time Announcement

*Requires additional licensing.